Returns

When returning the ball packaging, the outer packaging, cooling box and all cooling elements must be returned to Kronans Apotek Enköping within 14 days. The return is free of charge and a pre-printed address label is included in the delivery. Instructions are also included so that you can easily follow the steps for the return.

When returning a heating box, the outer packaging, heating box and all heating elements must be returned to Kronans Apotek Enköping within 14 days. The return is free of charge and a pre-printed address label is included in the delivery. Instructions are also included so that you can easily follow the steps for the return.

Please contact customer service as soon as possible and include photos of the product and the packaging. To help us handle the matter as smoothly as possible, please provide photos and a brief description of the issue. We will then assist you further.

If you have received a product other than the one you ordered, please contact our customer service as soon as possible. We will investigate the matter and ensure you receive a quick and smooth solution.