We at Kronans Apotek know that many people have questions and concerns about us and how our business works. Here we provide answers to the most common questions.

General questions

Med vårt abonnemang får du en smidig lösning med återkommande beställningar helt anpassade efter dina behov - enkelt, flexibelt och bekymmersfritt. 

Abonnemang 

Returns

Payment options

My account

Ordering

Delivery

Here's how you do it:

Do you have BankID on this device?

Open the BankID app and follow the instructions. Ensure that your BankID app is up to date. If you don't have the BankID app, you need to install it and obtain a BankID from your bank.

Failed to authenticate

The name from the BankID does not match the one you are attempting to register. Please verify the information provided and ensure the correct BankID is being used for this registration.

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Welcome to Kronans Apotek and our e-commerce for business customers. Here you who work in healthcare and other businesses can buy everything from medicines and consumables to skin care and nutritional supplements.

Business customer

Thanks! A message has been sent to your email address. Follow the instructions to reset your password.

Please enter the email address for your account. A link to change your password will be sent to you.

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Password changed

Register your business to get access to our entire assortment and services.

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Verify e-mail

The link to verify your e-mail is no longer available. Get a new one by submitting the following form.

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An unexpected error occurred during registration. Please try submitting the form again. If the issue continues, please contact customer support.

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Specify which business you want to create an account for.

Enter your billing information. We will perform a credit check on your business when you create the account.

Specify the address where your purchases should be delivered.

Check that the information is correct and then submit the request to create the account.

Fill in your own information as an administrator.

Some products require your business to have an authorized purchaser. The administrator can manage and add more authorized purchasers after the account has been created.

Fill in the information for the authorized person.

Authorized purchaser information

Authorized Purchaser

Determines what you and your business can order.

Administrator

Your request has been successfully submitted. You will receive a confirmation email shortly.

Thank you for registering!

We could not load you're cart. This might be because you don't have access to this cart or it has been deleted. Please try again or contact customer service if the problem persists.

The authorized customer you are delegated to is inactive and it is therefore not possible to carry out the order.

Some products in your cart are not available to you. Please remove them to continue.

Order can't be placed

Discount code {displayName} has been added

Could not find cart or store information.

Something went wrong

Something went wrong when removing the discount code. Try again.

Could not remove discount code

The discount code <bold>{displayName}</bold> is valid but does not meet the criteria for your current cart.

Discount code does not meet criteria

Your discount code has been applied to your order.

Discount code added

The discount code <bold>{displayName}</bold> has already been used the maximum number of times.

Discount code has reached maximum usage

The discount code <bold>{displayName}</bold> is not currently active. Please check the validity period.

Discount code is not active

We unfortunately don't recognize the discount code <bold>{displayName}</bold>. Please check the spelling.

Invalid discount code

The discount code <bold>{displayName}</bold> cannot be applied because a better discount from the same group is already active.

Discount code cannot be used

The discount code <bold>{displayName}</bold> cannot be combined with other discount codes already applied.

Discount code

The Swedish Medical Products Agency must approve a license for the pharmacy to sell the medicine. If a license is not granted, the drug will be removed from the order: <bold>{productNames}</bold>

Non approved products in shopping cart.

Payment method

We will create your first order at this date

How often would you like us to ship your order?

Makes it easier to find the subscription. If left blank, it will be given an automatic name.

Back

Your subscription will be activated on the start date you selected. We will send you an email when we start processing your order.

We will send you a confirmation of your changes.

Your first order will be created the <bold>{value}</bold>. We will then ship your order within regular delivery times. Subsequent deliveries will be shipped {interval}.

If you go back now, the subscription and your changes will be removed. Are you sure you want to exit?

Do you want to delete the subscription?

If you go back now, your changes will be lost. Are you sure you want to quit?

Do you want to cancel and not save your changes?

You can change your subscription until 23:59 the day before we start processing your order. The items listed before the order is locked are the ones that will be shipped in the next delivery. If items are out of stock when we start processing your order, we will remove them or ship them separately.

Subscription

Enter your purchase reference number to appear on the invoice and packing slip, max 35 characters.

Purchase reference number

If no delivery date is selected, the order will be shipped at the earliest possible time.

Partial delivery means that the delivery may be split into several shipments. Note that for home delivery and order value under 500:-, a shipping fee of 30:- is charged for partial delivery.

Shopping cart

Summary

You do not have access to the App. Please contact our customer service.

No access to app

You don't have sufficient role to access this page

This company does not have access to the App.

You need to login to access this page. You will be redirected in 10 seconds.

Unauthenticated

Select Company

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Customer Survey

Cart

Please try another keyword or change your filters.

Hmm... we can't find any results

We were unable to load the quick search results

An error occurred

{count, plural, =0 {No products} other {Products (#)}}

Products

This order was approved by {orderApprovedBy} on {orderApprovedDate}

Order is approved

This order was denied by {orderApprovedBy} on {orderApprovedDate}

Order has been rejected

Your cart

Discount:

You are not assigned to any company, please contact your admin.

Missing Business

You have more than 1 role assigned, please contact your admin.

Invalid User Roles

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Looks like this page needs some repairing

We are sorry, but something went wrong. We are working on it and will fix it as soon as possible. Please check out that page later.

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Knowledge Bank

We are currently improving the experience on the site for you. Thank you for your patience and come back later.

Kronans Apotek is currently unavailable

Weekly order

Failed to add products from your favourites list to your cart. Please try again

We have only added some products to the cart because some of them are currently unavailable and/or restricted.

Partial success

Create favourite list

Do you want to delete the favourite list <b>{listName}</b>

Remove favourites list

You have not created any favourite Lists

We were unable to load the favourites list. Please try again

Your account is not assigned to any business unit. Please contact with your administrator.

Missing business unit

List added to

Hmm... we can't find any favourite lists

Favourite lists

Favorite lists

Care - every step of the way

Your Business Pharmacy

Order {orderNumber}

Order history

Featured Products

Home

Here you can see the orders you, as an authorized customer, need to approve before they can be processed.

Order confirmation

The order must be approved by the authorized customer before the order is processed. A copy of the order details will be sent to your authorized approver.

The order must be approved

As you are an authorized customer, you are required to approve the order before it can be processed.

Do you want to approve this order?

We were unable to get order data. Please try again. If the problem persists, please contact us.

Sorry, we couldn't find an order

Hmm... we can't find any order

We have only added some products to the cart because some of them are currently unavailable.

Some product are no longer available and were not added to the cart

We were unable to get products. Please try again. If the problem persists, please contact us.

Sorry, we couldn't find a product

We were unable to load the product list. Please try again

Filters

Are you sure you want to change email?

Change password

Password

Details

Assortment Title

Pending approval

Eligibility

Profile

My Profile

You can change your subscription until 23:59 the day before we start processing your order. Once we have started processing your delivery, we will send you a confirmation email and you can follow your order under <orderHistory>order history</orderHistory>.

Your changes have been saved. You can change your subscription until 23:59 the day before we start processing your order. Once we have started processing your delivery, we will send you a confirmation email and you can follow your order under <orderHistory>order history</orderHistory>.

Your subscription was created

Your subscription is updated

If you choose to activate your subscription now, we will resume all future deliveries.

Are you sure you want to activate your subscription?

If you choose to cancel your subscription now, we will completely remove it. If we have already started processing an order, it will be delivered

Are you sure you want to delete your subscription?

If you choose to pause your subscription now, we will pause all upcoming deliveries. If an order has already started processing, it will be delivered. We will save all content in your subscription until you reactivate it

Are you sure you want to pause your subscription?

Products are organically controlled by SE-EKO-08

Subscription {recurringOrderNumber}

This subscription was modified in another tab or by another user.

Subscription was not updated

We could not find the subscription you are looking for

Could not find subscription

Get started by converting a favorites list to a subscription or by saving your shopping cart as a subscription.

You have no active subscription

You can refine your search results by using filters

A purchaser needs to be connected to an authorized purchaser.

<bold>{customerName}</bold> has been removed from this business

Remove user <bold>{customerName}</bold>? The account will remain active and may be linked to other businesses. If the user has ongoing subscriptions for the business, they will be terminated. Do you want to continue?

We were unable to remove {customerName}. Please try again.

Delivery

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